Cookie/Privacy Policy

EU Cookie advice

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

What is in a cookie?

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in a shopping basket.

What cookies does this website use?

The content management system (Drupal) only uses session cookies. A session cookie only lasts for the duration of users using the website. A web browser normally deletes session cookies when it quits.

This website also uses one third-party cookie (Google Analytics) to measure use of the website including number of visitors, how frequently pages are viewed, and the city and country of origin of users. This helps to determine what is popular and can influence future content and development. The information collected will include IP Address, pages visited, browser type and operating system. The data can not be used to identify any user personally.

Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user.

Little Hotelier GDPR Compliance

The EU General Data Protection Regulation (GDPR) comes into effect on 25 May, 2018 and places new obligations on organisations based in the EEA or which hold or process personally identifiable information (PII) about EU citizens.

Little Hotelier has taken a number of steps to ensure we are fully compliant with our obligations, and have clear policies and processes to respond to customer and partner questions. Further information is available below.

Privacy Policy

Little Hotelier has updated its privacy policy to ensure it complies with our obligations under the GDPR. A copy is available here.

IT Security Policy

Little Hotelier has always been committed to ensuring we maintain our customers’ and their customers’ data as securely as possible. Details of our IT Security Policy consistent with our obligations under the GDPR are available here.

Amending Customer Contracts

Existing customers can download a Data Processing Addendum (DPA) here. By completing the DPA in accordance with the instructions on the first page, customers can automatically update their existing Little Hotelier contracts to ensure they are GDPR compliant.

Our standard customer terms and conditions updated to incorporate obligations under the GDPR are available here.


An updated FAQ, incorporating updated questions that have been submitted to Little Hotelier in the run-up to GDPR going live are included here.


A current list of the companies Little Hotelier partners with to process data is available here.

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